2-1-1

Most of you know that 2-1-1 has been around for a while, but do you really know what 2-1-1 is?

Mission Statement::
"to provide 24/7 community information and access to services through assessment of needs and connection to resources"
Brief overview of the 2-1-1 provider at this time:
The Community Service Council began operating the information & referral program, Helpline, in 1980. To acquire 2-1-1 status for Helpline, CSC began working with the Oklahoma Corporation Commission, Oklahoma legislature, Oklahoma Department of Human Services, Oklahoma United Ways and other organizations in 2003. Helpline transitioned to become Oklahoma's first 2-1-1 call center in July, 2005, at that time serving a 6 county region.
2-1-1 Helpline achieved accreditation status from the Alliance of Information & Referrals Systems in April, 2009.
At the request of the Oklahoma 2-1-1 Advisory Council, 2-1 -1 Helpline has expanded from serving the original 6 to the current 37 eastern Oklahoma counties.
In 2010, the program served 144,594 callers.

The geographic area served is quite large, but we can make a difference if we as service providers remember to update 2-1-1 information.

211 Helpline Age Demographics for Ada United Way Service Area July -December 2010
Age       Ada United Way  Percentage   All 211 CALLS  All 211 %
0-20                  45               4%              3508                       5%
21-59              993              84%           50640                     67%
60+                   96                8%             5998                       8%
Unknown          44                4%           15992                    .21%
Totals             1178             100%          76138                    100%
Program Goal & Target Population:
To promote early access to health & human services 24 hours a day, 7 days a week.
Program is available to all residents of Eastern Oklahoma.
Principle users are low to moderate income households.